Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews
3.0
May 30, 2014

Great First Job

Recommend
CEO approval
Business Outlook

Pros

The training program was top notch and gave a nice overview of everything you'd be selling. Nice team environment depending where you end up. Goals are tiered based on tenure.

Cons

Upper management tends to micromanage and fail to realize there are time consuming pieces to the sales cycle that could impact you hitting the 60/2:15 metric daily.

2.0
Apr 29, 2014
Recommend
CEO approval
Business Outlook

Pros

PC Connection provides a lot of product training and access to tons of information for its inside sales reps. If you are outgoing, you might enjoy working there. They have a good benefits package and often provide free food. It's basically a commodity sell, so you need to build relationships with buyers who value your responsiveness. You need to put a lot of hours into the job during your first year, to research your leads before you call them. Once you build your "book of business," you can do a lot of repeat selling and make good money.

Cons

The sales force is housed in a very large room subdivided by cubicles. For me, it was too noisy. My sales manager (who is still there) forced me to relinquish my first steady buyer, even though I'd earned the account and followed all the rules, just to satisfy some political deal with another sales manager. I was given another account that didn't plan to buy anything. After that, I totally lost my motivation.

4.0
Mar 13, 2014

Not For Everyone!

Recommend
CEO approval
Business Outlook

Pros

The saying over worked and underpaid doesn't apply here. They take the time to train you, along with decent compensation, and benefits.

Cons

Once your a couple weeks in, criticism is an everyday thing from managers that care nothing less than making money for themselves. A lot of the staff is very judgmental, almost a high school setting with the amount of back talk that occurs within the company. If you're not making sales goals, they will do whatever they can to break you. They have a horrific turnover rate, anyone there that works for the company for more than 2 years can tell you that. If you're not someone that can handle cold calling, it is not the place for you. Once within the company, you will hear from all the veterans, PCC is either for you, or not.

Viewing 163 - 165 of 173 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.