Question 1

Is Connection a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection.

Question 2

Does Connection pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

Question 3

How happy are Customer Service (CSR) professionals working at Connection?

Accepted Answer

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Connection?

Accepted Answer

Account Manager (169), Sales (26), Enterprise Account Executive (13), Technician (13), Manager (11), Account Executive (10), Sales Representative (10), Business Development Specialist (9), Senior Account Manager (9), Senior Systems Engineer (9), Partner Development Specialist (8), Business Development (6), Configuration Technician (6), Sales Associate (6), Sales Manager (6)

Question 5

What are the pros of working at Connection according to real employee reviews?

Accepted Answer

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 68 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "Good training" ((in 25 reviews))

Question 6

What are the cons of working at Connection according to real employee reviews?

Accepted Answer

"Poor management; culture of favoritism" ((in 56 reviews)); "low pay compared to other companies" ((in 39 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 17 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

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Highly educational and profitable, hard to imagine staying for 10+ years as a career.

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Fun place to work, but not for average performers

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