Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 87 reviews)); "benefits are good not great" ((in 63 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 28 reviews)); "Has good work/life balance" ((in 26 reviews)); "Training was great and beyond expectation in a good way!" ((in 24 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 52 reviews)); "low pay compared to other companies" ((in 40 reviews)); "Salaries are low, even when you consider it is a NH" ((in 16 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

3.0

May 14, 2015

Good company, good culture.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture and opportunity to learn across multiple technologies.

Cons

They need invest in their employees more. Lots of outdated equipment and terribly slow processes.

5.0

Feb 24, 2015

This job works for me!

Account manager

Recommend

CEO approval

Business Outlook

Pros

I really enjoy going to work, I love my coworkers, my team, my managers, I love my customers (most of them!). I'm paid well and fairly. It takes a lot of hard work to get to this point, and sales isn't for everyone, but success can be achieved. Some fun perks include free meals, tchotchkes, trips, prizes, gifts.

Cons

It can seem daunting for new hires to figure out the lay of the land, how to get things done that only tenured people would know how to achieve. There aren't always official procedures to follow and training only gets you so far. If you are a scrapper, and diligent, you can overcome those obstacles though. Walls are there to show you how much you really want something.

1.0

Feb 5, 2015

Demoralizing

Account manager

Recommend

CEO approval

Business Outlook

Pros

Not a whole lot of pros here, Resume builder

Cons

Cutthroat sales, unattainable goals, Micromanagement is terrible, goals go up every month for 2 years

Viewing 157 - 159 of 173 Reviews

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Good company, good culture.

This job works for me!

Demoralizing

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