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Connectivity Source

Engaged Employer

Connectivity Source reviews

2.9

41% would recommend to a friend

(271 total reviews)
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Scott Aronstein

42% approve of CEO

33% positive business outlook

Reviews by job title

271 reviews

Reviews about "Compensation"

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1.0
Jan 30, 2017
Recommend
CEO approval
Business Outlook

Pros

If you want to lie to customers and play on your phone all day this is the job for you. Avoid at all costs.

Cons

Pay well below industry standards. Expectations completely out of touch with reality causing employees to engage in unethical practices. An example would be telling customers their tablet is free and bundling it into the plan while not informing them that $15 charge is from the tablet plan. Another thing they will tell you to do is change customers insurance to TEP plus and not inform the customer, they will tell you if they ask to tell them that insurance went up. Benefits do not exist, no sick days or vaction for hourly. Medical insurance that is more expensive than purchasing on your own. Commission is low for industry, in my district only 4-5 people out of ~45 a month would hit the %10 payout. High turnover rate as well.

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Connectivity Source Response
9y
I am very disappointed to hear about your experience but want to address a few of your points. This is a consultative sales job and has all of the requirements that go along with that - Go Above and Beyond for our customers and your teams AND achieve sales targets. That is not always for everyone... the ones that do it well consistently make $2,500+ a month in commission payout. The best part about our compensation plan is that it is controlled by the individual! We give everyone the tools to do it but it is up to each individual on how they use them. Pay is usually a direct reflection of effort. 1. It is never ok to "play" on your phone all day - although being a technology company, it is encouraged to leverage social media and demo aspects of your devices to customers. 2. Every training we have discusses: Why - How - What. We always explain Why something is important to the sales maker, the customer, and Sprint's Brand before we educate on How to do it and What is expected. It seems like you took away more on the expectations and chose not to educate on the Why. It is never ok to add something to a customers account and any addition has to be signed off by the customer at the end of the transaction. 3. If there were any issues, hopefully you would bring them up to our HR department - we have an open door policy and take our employee experience very seriously. If you would like to voice any details, please send them to HR. 4. Our benefits are well below the industry in regards to cost and above the industry in terms of plan offers. It is different than it was several years ago but this is not an environment that we created - all small businesses are dealing with it. I hope this helps!
3.0
Aug 2, 2016

Past employee feedback

Recommend
CEO approval
Business Outlook

Pros

Good benefits after 90 Days, you have a chance to make some good money if you can sell, sell, sel . Managers and District managers are friendly they usually won't lie to yo . As a manager you get a one week vacation as manager u also get to kind of leave throughout the day to do "errands" well at least you can say they are.

Cons

Company seems out of order. Someone that isn't per say your boss can still have you fired just because they are on a better pay scale. Employees are sometimes good but then most of the time your short handed. They expect you just to stay without asking of someone doesn't show up. The DM's act like your manager instead of your managers manager. if they want to let you go they'll find Any reason. You have a relentless amount of task sometimes the managers and DMs and SMs will hound you when your with a customer. It really makes you want to quit most of the Time.

2.0
Jul 17, 2016

Store manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If your store goals are reasonable then you will probably make about 600 a month in commission, if not than good luck

Cons

Senior management is terrible. They do not care able you. You are just a number to them. Loyalty does not matter to them. They on;y care about the "now'

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