Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 100 reviews)); "Good Pay and room to move quickly" ((in 84 reviews)); "Great people to work with" ((in 36 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 34 reviews)); "Great bonus potential." ((in 20 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "Not understanding about time off." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

3.0

Jan 3, 2026

High Stress High Reward

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Bonus system for salaried employees

Cons

High stress environment year round

Consumer Cellular Response

4mo

Thank you for sharing your feedback. We’re glad to hear that the bonus system for salaried employees was a positive part of your experience. We also recognize that a consistently high-stress environment can be challenging, and we appreciate you being open about that. Feedback like yours is important as we continue to look for ways to support balance, well-being, and sustainable workloads for our teams. Thank you again for taking the time to share your perspective—we truly value the input of our employees.

5.0

Dec 30, 2025

It's your turn! ❤️

Virtual training facilitator

Recommend

CEO approval

Business Outlook

Pros

Great culture, benefits are phenomenal, phone service discounted. Tons of room for career advancement! Training for positions you want to promote to. (This is not a job..it's a career.) The people are why this place is so great... among so many other things.

Cons

None- I'm usually grumpy so that says a lot. 😉 We give our voice to management and they listen..

Consumer Cellular Response

5mo

Thank you for such a thoughtful and positive review! We’re thrilled to hear that you value the culture, benefits, career growth opportunities, and—most importantly—the people. Knowing that employees feel heard and supported means a great deal to us. We truly appreciate your encouragement and will keep striving to invest in our teams. 😊

5.0

Dec 23, 2025

Incredible place to work!

Customer service

Recommend

CEO approval

Business Outlook

Pros

This is truly a people-focused organization. The benefits are great, but what really sets this company apart are the amazing people you get to work with every day. It’s a growing organization with highly motivated leaders who are committed to supporting employees and taking care of our customers. There are huge opportunities for growth, and leadership is genuinely focused on helping you succeed. If you’re looking for a company that values its people and fosters a positive, supportive culture, this is the place to be!

Cons

Like with any organization, there can be challenges but there is always a focus on finding better solutions and removing the challenges that impact our employees and customers the most.

Consumer Cellular Response

5mo

Thank you for taking the time to share such thoughtful feedback. We’re proud to be a people-focused organization and are glad that our culture, leadership, and growth opportunities stand out to you. We appreciate your recognition of our commitment to supporting our employees and customers, and we’ll continue working to address challenges and improve wherever we can.

Viewing 28 - 30 of 809 Reviews

Jobs at Consumer Cellular

Staff Accountant - Corporate

Senior Engineer, DevOps

Director, IT Operations

Remote Customer Representative - Oklahoma City, OK