Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Good Pay and room to move quickly" ((in 87 reviews)); "Great people to work with" ((in 35 reviews)); "Benefits are great and ability to work from home." ((in 31 reviews)); "> Good bonus when you are in leadership positions" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

2.0

Oct 29, 2018

Not fair

Account specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits, and the staff seemed good!

Cons

Attendance policy sucks!!! If U have kids I wouldn’t advice you working here !!! They don’t care !

5.0

Oct 11, 2018

Awesome opportunity for personal and professional growth!

Caa i

Recommend

CEO approval

Business Outlook

Pros

Good entry level pay, great benefits 100% company paid (for self with completion of fitness goal every quarter), lots of room for advancement, great opportunites to challenge your personal and professional development, mentorship opportunites, awesome employee appreciation days monthly, competitive bonus structure, a sense of ownership is fostered in the workplace, team-based call-center environment but not your typical turn-and-burn phone room, values-based employer with a heart for the community and their workforce

Cons

Huge expansion into new office has diminished team support staff, accelerated multi-faceted training in sales, customer support and troubleshooting will overwhelm almost anyone at first, overwhelmed supervisors trickles down to support staff and can leave account advisors (entry-level) very frustrated when trying to get a resolution.

4.0

Oct 8, 2018

So far so good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The envoirment is welcoming in PHX3, the people are amazing. The new layout is nice.

Cons

The training is kind of quick compared to other call centers, I feel if you take a little more time to train agents they will not leave so quickly. I overhead a lot of people who quit talking about how they felt they did not know anything. The training schedule is pretty strict, two 10 minutes or one 4 hour occurence in 7 weeks.

Viewing 592 - 594 of 809 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Oklahoma City, OK

Customer Service Representative (Work From Home) Phoenix Valley

Senior Wireless Sales Expert - Bristol, CT

Remote Inbound Sales Representative - Phoenix Valley

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Not fair

Awesome opportunity for personal and professional growth!

So far so good

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