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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.5

      67% would recommend to a friend

      (809 total reviews)

      Ed Evans

      69% approve of CEO

      66% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      809 reviews
      3.0
      Dec 29, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great owners! Highly visible, approachable

      Cons

      They expect 8 minutes per call. You are dealing with seniors and the majority are not tech savvy. Could not realistically work there knowing that the numbers count more than completely helping that aging population.

      1.0
      Dec 21, 2017

      100 Best is a joke

      Caa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was on time, benefits if you last long enough.

      Cons

      Extremely high turn over rate which directly impacts customers. Training is geared towards those just switching departments, not new hires. Don't dare try to use the restroom between breaks. You will be interrogated as to why you are going. Don't call in sick. Ever. They will act as if the entire call center came to a screeching halt and millions of dollars lost. Most unfriendly working environment I have ever seen. Morale is in the toilet, unhappy employees create unhappy customers which is incredibly evident after they have waited 60 minutes or more on hold. Older folks don't have this level of patience nor should ANY customer be expected to wait that long to be helped. How this company got rated one of the 100 Top Companies in Oregon to work for is mind blowing. I'd hate to see what companies who DIDN'T get that rating are like!

      3.0
      Dec 14, 2017

      CSR, call center

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, dependable hours, 4-day week

      Cons

      Call center environment can be stressful.

      Viewing 640 - 642 of 809 Reviews
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      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.