Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
1.0
Jul 3, 2017
Recommend
CEO approval
Business Outlook

Pros

They offer great benefits but exchange their the same as you would purchase them.

Cons

* The entire company is ran by micro-management and their main motive is "hire and promote within". Thus creating an enviroment of "no growth" and favortism. They lack the emphasis of aquiring the appropiate employees of skillset and focus more amongst their employees high turn over rates, voiced sales, and marketing themselves on TV. Within my eyes it's an investment which they simply cannot afford for their offices. * Their level of training in sales and marketing is relevant of what you would obtain in a Retail Store entry level job. Thereotically they lack the skillsets of training to their employees due to the statistics of their clients age (50+). Which is negligently why they have more cancelations of clientele than sign ups of their prospects. It's important to educate the elderly. But it's also important to section the diversity of your clients. Since the majority of their clientes are assisted by their angry children trying to help them. * Their is no flux between departments or tiers of technicians, sales, that or organization. You're a muti-tasker expected to make sales and collections and provide emphasis of voice, not everything else. If you were ever traineed or come from a company which wasn't this way. Leave you're experience at the door. The level of technical support we can provide for customers is as relevant as to what you can provide for the options of cellular towers. Since Consumer Cellular contracts towers through T-Mobile and ATT&T. It's relevant to say they should provide other departments for specific purposes besides Billing, and Sales. Anything beyond a Document Database of the company is quite minuscule if the majority it's being later requested be handled by a Supervisor. It's a great learning experience for new workers of technical fields that or sales but there is no growth for bonuses.

2.0
Jun 28, 2017

Worse Nightmare Came True

Recommend
CEO approval
Business Outlook

Pros

They offer free healthcare, dental, and eye.

Cons

You're put on a probabtion period of being eligble for bonus structure and benifits for six months. They hire you from very rude Temp Agencies ehich retain a multiple of new employees to take the sales aways from regular employees. Once you're elgible it's predictively not worth the sales bonus. Due to the majority of mystery shoppings and new hires being thrown on their sales queue. The miminual ammount of sales for the month are 56 to reach bonuses assuming you pass the other metrics.

Viewing 670 - 672 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.