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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.5

      67% would recommend to a friend

      (809 total reviews)

      Ed Evans

      69% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      809 reviews
      3.0
      Aug 31, 2021

      It's still a call center...

      Customer account advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun events, good support from sups and others, fun environment. Great employee phone plan once you're there long enough. Training was fun.

      Cons

      people are rude on the phone, escalations are super annoying, but it's all standard for a call center. CC customers are definitely nicer than others though, lots of talkative but sweet elderly folks.

      avatar
      Consumer Cellular Response
      4y
      We really appreciate you taking the time to share your rating with us.
      3.0
      Aug 31, 2021

      50/50

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      No in office drama because you are always too busy on the phones. Pretty good TSS support team when you need help. Bring snacks and do a lot of employee appreciation stuff.

      Cons

      Hype up working from home, but phone system is so out of date that even if your internet is high speed, it still doesn't work. Although they give you a set schedule, they disband teams and you could wind up with a schedule change that doesn't work for you even though they tell you that a schedule that works for you is their number one priority. TSS can be rude or condescending, also some refuse to take over the call even when they are supposed to. Although you have a four week training class it is nothing like being out on the phones. Not fully prepared and a lot of the stuff you deal with they do not train you enough on. Troubleshooting training is not detailed or long enough.

      avatar
      Consumer Cellular Response
      4y
      Thanks so much for sharing your experience with us
      1.0
      Aug 27, 2021

      No

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The over time and that’s about it

      Cons

      Every thing else that comes with the job

      avatar
      Consumer Cellular Response
      4y
      Thank you for letting us know about this. Your feedback helps us do better.
      Viewing 676 - 678 of 809 Reviews
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      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.