Consumer Cellular reviews

A lot of people call out which results in mandatory overtime.

-Working with senior citizens can be stressful. Company focus on 60+ age market within the telecommunication business. This creates unique communication and comprehension issues that not everyone may be equipped to handle. - Sales and troubleshooting responsibilities combined create often unreachable metric expectations. Company trains all agents to handle most situations, behind the theory that this promotes quicker call resolution. In my experience both other agents and customers seemed to express otherwise. - Strict attendance policy, based on 90 day increments rather than 60. Internally, people seem to be aware that this is a root cause of a high employee turnover rate, but nothing official was being done to address this. - The company seems to be growing faster than it could keep up, which is obviously great but creates many issues. They had recently sold to another company that manages new and growing workplaces, which may create a better situation.