Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has been stable over the past 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"They pay and benefits was good." ((in 92 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 41 reviews)); "Work from home is convenient" ((in 31 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "The training is very poor to say the least." ((in 38 reviews)); "The supervisor are mean and don't follow the policies." ((in 29 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

2.0

Jan 13, 2016

It wasn't for me

Csr1

Recommend

CEO approval

Business Outlook

Pros

Starting pay was fair. Interview and training was easy.

Cons

Attendance policy unforgiving. It's your typical call center. You are stats. Nothing more. I won't work for a place like that so I quit. I can and did do better. I'm sure it look them awhile to replace somebody of my caliber.

4.0

Jan 2, 2016

mixed bag...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-great training (some would think *too long* for CSRs) -Great supervisors with good advice, consistent feedback. -fun environment, great benefits, meet fun coworkers, great company overall.

Cons

-sometimes really long que lines, people waiting on hold for 20+minutes, policy changes, weird hours.

3.0

Dec 31, 2015

Lead Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Able to select your scheduled every six months based on performance rankings. * Able to assist customers to find the best plan for them even if it means saving money, which is encouraged by the company

Cons

* Too much turnover. * Requirements that supervisors have for their teams are not consistent across the board. * Lack of recommendations on how to improve quality of calls, but told doing all the right things.

Viewing 733 - 735 of 809 Reviews

Jobs at Consumer Cellular

Remote Customer Representative - Louisville, KY

Remote Customer Representative - Oklahoma City, OK

Remote Customer Representative - Phoenix Valley

Remote Inbound Sales Representative - Oklahoma City, OK

Senior Wireless Sales Expert - Salisbury, MD

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Consumer Cellular reviews

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It wasn't for me

mixed bag...

Lead Customer Service Representative

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