Consumer Cellular reviews

The call center in Redmond is what makes the company fail. From as long as I was there, they were always trying to reinvent the wheel for what works for them. They used to have an open door policy where you can talk to the call center managers/senior supervisors, but that went way along the wayside. Communication from top down is the worst that I've ever been a part of. I would imagine that is because the call center managers believe that they are rogue and want to insist upon doing everything different than what the company asks of them. The turnover rate is probably more than what T-Mobile was before they left the building. The Supervisors have become a joke. If you can make it in the Supervisor training program, good luck staying on if you aren't in with the managers. It's a dog eat dog environment because everything comes from the COO, and this is truly detrimental to a growing company. Leadership doesn't take feedback, but they are quick to give you feedback when you do something wrong.

The local leadership states that they have an open door policy and that you can come to them with any feedback without retribution but that is not the case. If you suggest or comment on something that you feel is not working locally in that call center you will be suspended or fired for another reason. Once you give feedback that you are not going to go along blindly with every change that they locally want to make that is not company wide, you might as well put your notice in to quit. The HR department will claim to be there to protect you but they are clearly there to protect the company. The local leadership can say whatever they want and expect their supervisors to not mirror that behavior, they also have instilled a very "cut throat" competitive mentality in their supervisors making them a very difficult group to work for and causing a hostile work environment. During most of the meetings with supervisors, the local leadership was very sarcastic and non motivational. They will say that they are not micro managers but they truly are in a passive aggressive way. The culture in Redmond does not create trust but it does create fear. They also already know who they want to promote before it happens so if you are not one of those folks that has been "ear marked" for promotion don't bother to apply.