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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.5

      67% would recommend to a friend

      (809 total reviews)

      Ed Evans

      69% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      809 reviews
      4.0
      Mar 1, 2016

      CSR

      Csr1
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment and staff and vending machines

      Cons

      You sit down all day

      2.0
      Feb 14, 2016

      CSR 1

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is somewhat of a team spirit there but it is a facade to a large degree. The lack of communication from management to people on the frontline just is not acceptable for a company of this size. But there is practically no desire to change anything. Ideas seem to come from the top down and dissension is seen as an undesirable trait when it can often be the voice of reason.

      Cons

      The attendance policy not only means there is constant staff turnover but you lose a lot of very talented staff members for what amounts to technicalities. In five plus months the call wait time never notably decreased leading to very angry customers to whom many operating a cell phone is bewildering and confusing. Find the people who are good at billing, good at sales and good at troubleshooting, etc and route those calls to them. You are missing out on using your in house talent to an almost criminal degree. But if you just look at stats, you will never learn the cause of them and management are kidding themselves if they have a united grasp of this. I suffered much from people making my comments about my accent because of my national origin. Even when I asked it to stop, it did not...it became very upsetting and nothing was done. One big reason I resigned...

      Viewing 727 - 729 of 809 Reviews
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      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.