Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
1.0
May 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Its a place to get a check, until you get a better job.

Cons

I'm not sure, what this company is doing. I've never work for a place, that treated their employees so horrible. They just don't care. It could be great....but NOT with the current conditions. Turn over is VERY high. Do the owners care why? Nope. The attendance policy, is horrible. Its so strengent, you get written up quickly. Believe what everyone one else is saying. Work here, while you look for something else. Supervisors, Tech Lead alllllll quit..... It could be a better place, with NEW owners.... Maybe, there IS a method to their horrible treatment of their employees......?

2.0
Apr 20, 2016

CSR1

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The is not Rocket science. Easy job to do.

Cons

One of the worst training programs I've ever attended. The attendance policy for new hires is a joke. I missed 3 hours at the end of my shift at the end of my 2nd week due to a serious family issue and was fired that following Monday even though I had great stats and showed great promise. Run don't walk from this foul company. It is not worth your time.

1.0
Mar 22, 2016

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

Good hourly rate, for a company that offers full medical benefits it's pretty good. Great bonus potential. The nice customers are awesome. Most of the Supervisors really care about you.

Cons

Upper management is clique and you definitely have to be a way overachiever if you want to be successful. I started out wanting to eventually promote to Sup since I have previous sup experience but The supervisors seem to be way overworked and don't have time to spend with their team on a regular basis. They always seem to be in a meeting or on their computer looking like they have more work then they have time to do it. Then when they meet with us they want to get you in and out so they can get on to the next because they get 30 mins a day to meet with us. We are lucky if we get one meeting a month. I hear a lot of my coworkers say the same thing. We want time with our Sups and we want them to look happy again. I want to be a sup to develop reps and form strong work relationships (this has been proven to cause long term employees and less call outs)not to be a glorified secretary. They are having contests to get people to work OT but you aren't eligible if your not meeting all metrics. Most of my team aren't meeting CPH so they are willing but not eligible.

Viewing 724 - 726 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.