Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 100 reviews)); "Good Pay and room to move quickly" ((in 84 reviews)); "Great people to work with" ((in 36 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 34 reviews)); "Great bonus potential." ((in 20 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "Not understanding about time off." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

1.0

Jun 30, 2015

Horrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and bennifits. That's it

Cons

Get ready to be treated like a child. You get in trouble w/o asking to go to the bathroom (what....?) High turnover rate. LoL

5.0

Jun 24, 2015

GREAT COMPANY - TRUST ME, no really TRUST ME

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits (401K, Profit Sharing, Monthly Bonuses, 100% paid medical/dental/vision) Great Company (rated best companies to work for) Managers and Supervisors are understanding and flexable Professional Environment (managers and supervisors give you room to do your job) Not so strict attendance policy (not really strict, don't know what the other people are thinking) Advancement opportunities (can be promoted based on attendance and experience/skill) Easy to obtain metrics (every call center has these) Lots of PTO and UTO available to take time-off

Cons

Don't believe all of the negative people. The attendance policy isn't so strict nor are the managers/supervisors evil people. Also the advancement opportunities are there if you want them and overall the office environment is supportive. I've on numerous occasions been given great feedback/advice from management/supervisors or my co-workers.

Consumer Cellular Response

11y

We're glad to hear that you've been getting good feedback from your supervisors. Employee growth and advancement is very important to us, so we work hard to give all of our employees the tools they need to succeed. Thank you for the review!

2.0

May 25, 2015

Call Center Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Its a job, thats it I cant think of anything else Its helps you pay the bills you do get benefits

Cons

1. management will get in to your daily life 2. Management will do anything to take the bonuses you might get away. For example if you fail a month for any reason ( Quality or Daily stats ). I have worked there just under a year and have seen this happen to 7 people. 3.It does not matter if you are in the hospital and can prove it. It goes against your attendance at the job. 4. you end up cleaning up other reps messes all the time. consumer Cellular is so about numbers and sales alot of reps take short cuts to meet numbers. If you have an issue I cant solve and go to a manager I hear things like I need to own the problem and solve it my self. 5. There is little or no accountability of management. It is always the regular employees how seem to have to solve every problem 6. And I saved my favorite for last. In an attempt to save money on paying out health insurance consumer cellular is forcing employees to jump through there hoops or Consumer cellular will stop paying for any health insurance benefits. For example they propose little contests all the time and we as employees are forced to participate to maintain our health insurance benefits

Viewing 760 - 762 of 809 Reviews

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