Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
4.0
May 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Money is good, people are friendly, and the atmosphere is great. We also have great benefits and retirement plans as well as 401k accounts

Cons

Not enough time off, and the hours are too long a part time shift would also be good and more shifts to choose from

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Consumer Cellular Response
11y
Thank you for the feedback, and for your suggestion regarding part time shifts. We know that balancing your work and home lives can be difficult, so we're always looking for ways to make it easier for our employees. After all, happy employees make happy customers!
5.0
May 14, 2015
Recommend
CEO approval
Business Outlook

Pros

The company culture, pay, and benefits are all great! Consumer Cellular is truly a company that believes in taking care of both it's customer and employees.

Cons

None that I have found

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Consumer Cellular Response
11y
Thank you for taking the time to review us. We're glad to hear that you've had a good experience overall, and that you find our company culture to be a positive place. We appreciate you sharing your thoughts!
3.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Lots of time off available. Different shifts available, excellent commitment to good customer service.

Cons

Very poor communication between head office and call centers, no consistency in enforcement of policies and procedures by supervisors at the cell centers, terrible job efficiency (must often go roaming throughout the call center just to get a demo phone or to get an available supervisor, while customer is waiting on hold), CSRs are expected to solve the customer's issues, yet arent given all the tools to do so, constantly requiring contacting a supervisor who may or may not be available.

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Consumer Cellular Response
11y
We really appreciate your feedback in regards to resources for our CSR's. Having the right tools and training makes for a better experience for the employee and the customer. That's why we've recently expanded the resources available for troubleshooting, and taken other steps in increase communication between all of the locations. We want our employees to be successful, and to always feel good about the work they are doing. Thank you for taking the time to share your experience!
Viewing 763 - 765 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.