Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 100 reviews)); "Good Pay and room to move quickly" ((in 84 reviews)); "Great people to work with" ((in 36 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 34 reviews)); "Great bonus potential." ((in 20 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "Not understanding about time off." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

1.0

Apr 7, 2015

No promotions, just a number, supervisors untrustworthy

Customer service lead i

Recommend

CEO approval

Business Outlook

Pros

Health care benefits are good

Cons

Company stopped caring about the employees. The stats that had to be maintained was hard. Dealing with older generation first time smart phone users and telling them how to use the phone... but having to keep call times down, 4 to 5 minute calls only. Not Possible. Don't make your stats and you are written up, get written up 4 times in a 12 months period and you will be fired. Ask Supervisors what you can do to bring the call length and you will hear replies like "well just be faster" "try harder" "keep control of the call, don't let the person get a word in" Worked there for 3 years and only made 15.00/hr

1.0

Mar 25, 2015

Corporate ambition to be big can not hide it's small business culture.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays higher than average in the industry

Cons

It is a boiler room/boot camp for people that are just wanting a step-up from a typical call center. It is a small business that has micromanaging as its only way to even survive the day. Employees are timed to get bathroom breaks and lunches. This place is literally a modern-day slavery camp where there are no respect for employees from management and thus to each other.

4.0

Mar 20, 2015

I really enjoyed working here still wish I did.

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Great benefits, pay and the choice to change shifts every six months.

Cons

Status are hard and the call scoring is harsh. The time off policy is strict no wiggle room at all. Same with breaks if your one minute late you could get a documented for it.

Viewing 766 - 768 of 809 Reviews

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