Pros
Benefits are very nice, Medical, Vision, and dental all paid and very generous. Flexible Spending Accounts, possibilities for bonus every month. Very often they have employee appreciation functions, company wide meetings, and fair pay with a very nice overtime scheme.
Cons
Very particular about call monitoring, often bordering on excessively nit picky on promotions. While they offer sick and paid time off they are fairly conservative with it at base levels without putting in years of work, and while they are generous with unpaid time off if you take one day, then that day takes a full calendar year to come off of any potential disciplinary action. If you are going to be late to work they treat 2 minutes late the same as up to 2 hours late, and the general feeling for many employees is “if I’m going to be 4 minutes late I might as well be an hour and 40 minutes late.”