Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
2.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is decent, and the benefits are 100% paid for employees. The recruiting and human resources staff are professional, and exceedingly nice.

Cons

The benefits are free, but let's just say you get what you pay for. The call center itself was the most low class setup I have ever had the displeasure to work in. The carpet was heavily stained, most of the call center staff seemed second rate at best. The break room is equipped with an Avanti Market kiosk, but that's where the niceties end, the company doesn't even provide free coffee. The training borders on trite, and there is very little of it since you are on the phones on your second day on the job.... I was excited when I was offered the job, but once I got in there and saw how things really were, I couldn't wait to get out of there. I was gone 2 days after I started.

4.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Fair pay and fair expectations to meet, lots of room to make the customer satisfied with their experience. Friendly environment and people, they do what they can to help you meet expectations and you don't have to go far to get the help you need.

Cons

Little to no room for growth in the smallest call center of the 3. Management tends to make headache inducing decisions and can be expected to do the opposite of common sense before changing.

1.0
Jun 16, 2014
Recommend
CEO approval
Business Outlook

Pros

It's a job, that's it.

Cons

Super Micro Management, lot's of contradictions, managers that DO NOT CARE about you, policy changes literally every week, bonus structure geared for you NOT to succeed, etc. Again... SUPER MICRO MANAGEMENT!!!

Viewing 787 - 789 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.