Consumer Cellular reviews

3.5

67% would recommend to a friend

(289 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

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289 reviews

Reviews about "Compensation"

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3.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay and opportunity to work from home. Training was decent considering how much is covered.

Cons

Can't always find solutions in system. You cannot search online (i.e. Google, Bing) to find a solution. Can't always stick to allotted time to resolve issues. There are no exceptions made if a call goes over allotted time and it will hurt your performance. Priority given to keeping ''in or under'' time limit and less on satisfaction of resolution.

4.0
Nov 22, 2022
Recommend
CEO approval
Business Outlook

Pros

As a customer support rep your job will be speaking with older folks about their smartphone operation, their service plan and their bill. The majority of employees at CC have an abundance of patience and enjoy helping older, non-technical customers, which means the overwhelming majority of employees are really wonderful people. The more you know about using your smartphone the better you will do at this job. The company gives you ample time to learn the job and get comfortable at it before they start holding you to metrics. You will find the metrics very easy to satisfy and if for any reason you have trouble meeting the numbers they will give you plenty of time to improve. As with all call centers attendence is important. If you manage to show up everyday this is an easy gig with okay pay. If you actually try hard you will get pay increases and promotions almost automatically. The equipment they provide you with to work from home is excellent.

Cons

The toughest part of the job is troubleshooting technical issues with older customers that are using a smartphone for the first time. Other than the usual cons that you will find at any call center, (supervisors with personality issues, strict attendence policies, etc), Consumer Cellular is pretty cool place to work.

Viewing 91 - 93 of 289 Reviews

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