Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 98 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 35 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "This Company believes happy employees make happy customers!" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 37 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 14 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

2.0

Jul 6, 2015

Bilking seniors into iPhones

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire just about anybody. Wash out rate in training was about 40% just because people just didn't come back. Got a few free meals. clean restrooms.

Cons

Leads main job seems to be sure no one is eligible for bonus. Total of two minutes tardy to work or back from any break/lunch the week of a Holiday and you forfeit Holiday pay.

5.0

Jun 30, 2015

You get out what you put in

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Hard Work = Quick Advancement Smile at everyone = Great Day Growing Company

Cons

Short breaks Constant changes have to learn quickly Strick Attendance

3.0

Apr 30, 2015

Customer Service Representative

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Lots of time off available. Different shifts available, excellent commitment to good customer service.

Cons

Very poor communication between head office and call centers, no consistency in enforcement of policies and procedures by supervisors at the cell centers, terrible job efficiency (must often go roaming throughout the call center just to get a demo phone or to get an available supervisor, while customer is waiting on hold), CSRs are expected to solve the customer's issues, yet arent given all the tools to do so, constantly requiring contacting a supervisor who may or may not be available.

Consumer Cellular Response

11y

We really appreciate your feedback in regards to resources for our CSR's. Having the right tools and training makes for a better experience for the employee and the customer. That's why we've recently expanded the resources available for troubleshooting, and taken other steps in increase communication between all of the locations. We want our employees to be successful, and to always feel good about the work they are doing. Thank you for taking the time to share your experience!

Viewing 139 - 141 of 809 Reviews

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