Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Good Pay and room to move quickly" ((in 93 reviews)); "Benefits are great" ((in 87 reviews)); "Great people to work with" ((in 38 reviews)); "Work from home is convenient" ((in 29 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

3.0

Apr 1, 2026

Rewarding to help customers, but face rude behavior

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Helping customers fix problems they have

Cons

Not having more time to get to the bottom of the overall problem Rude customers getting away with being meaning to reps over the phone

Consumer Cellular Response

2mo

Thank you for taking the time to share your feedback and for the years you spent supporting our customers. We’re glad to hear that helping customers resolve their issues was a rewarding part of your experience. Our representatives play a critical role in delivering the care and service we strive to provide every day. We also understand that supporting customers can sometimes be challenging, particularly when interactions become difficult. We are committed to creating an environment where our team members feel supported, respected, and equipped to handle tough conversations. This includes ongoing coaching, tools, and leader support, as well as reinforcing expectations around respectful interactions. We also appreciate your suggestions around leadership engagement and spending time on the phones. Staying close to the day-to-day experience of our representatives is important, and feedback like yours helps reinforce the value of that connection. Thank you again for sharing your perspective and for the impact you made while you were here. We wish you all the best!

5.0

Mar 6, 2026

A great place to build a career!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

•People first approach (both employees & customers) •Career advancement (ample opportunities to promote, development from leadership, and continue education options) •Fun and celebratory environment (frequent appreciation events, milestone celebrations, reward programs, recognition, etc.) •Generous benefit package (time off, paid holidays, medical/dental/vision, tuition reimbursement, cell phone plan, and the list goes on and on) •Work from home option •Bonus programs While this list is not all inclusive, it certainly gives some great highlights I have enjoyed in my time with Consumer Cellular. I started over 13 years ago as an entry level employee and have been afforded many rewarding opportunities to advance my career through numerous promotions. What started as an uncertain jump into a new industry resulted in a fulfilling career that I have had zero regrets about. Consumer Cellular believes that happy employees make happy customers, and both are equally important. Because of this, I not only get to enjoy what I do for work every day, but I’ve had the job and financial security to pursue life goals outside of work such as purchase multiple homes, start a family, and enjoy a wonderful work/life balance. For anyone considering, I would highly recommend Consumer Cellular as a place to call your work home!

Cons

I genuinely do not find any cons in working for Consumer Cellular. If I had to share anything remotely close, it would be that the company is top rated in it’s industry and very successful, which leads to rapid growth and a fast-paced environment in pursuit of remaining the best! So, while I do not feel this is a con as this provides ample opportunities for growth and promotions, it may be perceived as one to those who are not a fan of continually evolving their skills.

Consumer Cellular Response

3mo

Thank you for sharing your experience and for being part of the Consumer Cellular team for over a decade! We’re incredibly grateful for the dedication and passion you’ve brought to our customers and our culture over the years. It’s wonderful to hear how our people-first approach, growth opportunities, and supportive environment have helped shape such a fulfilling career journey. Stories like yours truly reflect what we strive for every day—creating a place where employees can grow, succeed, and feel proud of the work they do. Thank you again for your continued contributions!

4.0

Mar 6, 2026

Full of opportunities

Tss

Recommend

CEO approval

Business Outlook

Pros

So I within my first year I was promoted twice. So you will have plenty of opportunity to move up if you simply do your job and take care of the customer. Management and leaders have great attitudes and are easy to work with.

Cons

Dealing with angry customers can definitely wear you out by the end of the day. However, I feel like any contact center is going to have angry customers.

Consumer Cellular Response

3mo

Thank you for taking the time to share your experience! We’re thrilled to hear about your growth and the opportunities you’ve had during your time at Consumer Cellular—congratulations on your promotions! Our team works hard to create a supportive environment where employees can succeed while delivering great care to our customers. We also appreciate the dedication it takes to support customers every day, and we’re grateful for the impact you make. Thank you for being part of the team!

Viewing 16 - 18 of 809 Reviews

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