Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Good Pay and room to move quickly" ((in 93 reviews)); "Benefits are great" ((in 87 reviews)); "Great people to work with" ((in 38 reviews)); "Work from home is convenient" ((in 29 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

5.0

Mar 6, 2026

Great Company to work for!

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Great company to work for with a great atmosphere for growth and development

Cons

Not always apprised of opportunities

Consumer Cellular Response

3mo

Thank you for sharing your feedback and for being part of the Consumer Cellular team! We’re glad to hear you’ve experienced a positive environment for growth and development. We also appreciate your note about visibility into opportunities and will continue working to ensure team members stay informed about ways to grow their careers here. Thanks again for your contributions and support!

5.0

Mar 3, 2026

The Journey

Payment resolution manager operations

Recommend

CEO approval

Business Outlook

Pros

I started here from the ground up nearly 24 years ago, and I am proud to say I’ve grown into a Management role. This company isn't just a place where you clock in; it’s a place where a long-term career is actually possible if you are willing to put in the work. What I Love (Pros) True Upward Mobility: I am living proof that this company promotes from within. They don't just look at your starting point; they look at your potential. Educational Support: One of the best perks here is their commitment to learning. They offer to pay for college tuition, which is a game-changer for anyone looking to level up their skills without the burden of student debt. The Culture: After two decades, the culture remains the strongest "pro." There is a sense of community and support here that is rare in larger organizations and hard to find.

Cons

Compensation: While the benefits and culture are top-tier, the pay is best described as "okay." It is competitive enough to stay, but there is room for improvement to ensure it keeps pace with the high level of dedication the staff provides. Reward the loyal employee's they will stay forever.

Consumer Cellular Response

3mo

Thank you for sharing your incredible journey and for your many years of dedication to Consumer Cellular. Stories like yours truly highlight what we strive to create—an environment where team members can grow, develop, and build long-term careers. We appreciate your thoughtful feedback and are grateful for the role you’ve played in shaping our culture and supporting our customers over the years.

4.0

Mar 2, 2026

Bring back previous owners

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Different departments and jobs you can learn and cross train

Cons

New owners cut many benefits and incentives and employees

Consumer Cellular Response

3mo

Thank you for taking the time to share your feedback and for the contributions you made during your time with Consumer Cellular. We’re glad to hear you valued the opportunities to learn and cross-train across different teams. We also appreciate your candid perspective and take feedback like this seriously as we continue working to support our employees and maintain a positive workplace experience. We wish you all the best in your future endeavors.

Viewing 19 - 21 of 809 Reviews

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