Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Good Pay and room to move quickly" ((in 93 reviews)); "Benefits are great" ((in 87 reviews)); "Great people to work with" ((in 38 reviews)); "Work from home is convenient" ((in 29 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

4.0

Feb 20, 2026

Really great company to work for in any aspect

Shipping supervisor

Recommend

CEO approval

Business Outlook

Pros

great consist work, always busy, good core values, awesome opportunities, good pay, good bonus structure

Cons

lack of upper management communications, lack of accountability, system limitations and inconsistent processes.

Consumer Cellular Response

4mo

Thank you for taking the time to share your experience working at Consumer Cellular. We truly appreciate your feedback and are glad to hear that you recognized several positive aspects of the role, including the steady workload, strong core values, opportunities for growth, and the compensation and bonus structure. Our goal is to create an environment where team members feel supported and can build meaningful careers, so it’s great to know those areas stood out to you. We also appreciate your honest feedback regarding communication from upper management, accountability, and system or process consistency. These are important areas for any growing organization, and input like yours helps highlight where we can continue improving. As we evolve, we’re actively working on strengthening communication across all levels of the business and investing in improvements to systems and processes that better support our teams. Thank you again for your contributions during your time with us, and we wish you continued success in your career.

3.0

Feb 12, 2026

Verizon

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Easy job Good commission on top of healthy base Sales experiance

Cons

Pushy Owners who are unrealistic Encouraged to scam or slam accounts Helping people would be easy, slamming feels wrong. Schedule stinks but thats retail.

3.0

Feb 1, 2026

Once a great company

Team supervisor

Recommend

CEO approval

Business Outlook

Pros

Good work life balance as long as you can complete work

Cons

New management/company ownership ruined a on e great company to work for

Consumer Cellular Response

4mo

Thank you for taking the time to share your experience and for your more than 10 years of dedication to Consumer Cellular. We truly appreciate the contributions you made and are glad to hear that work-life balance was a positive part of your experience. We also acknowledge your feedback regarding the changes you experienced with new leadership and ownership. Transitions can be challenging, and we recognize that change can impact employees in different ways. Your perspective is important, and feedback like this helps us reflect and continue working to strengthen our culture, leadership, and employee experience. We are committed to learning, growing, and evolving while staying true to what has made Consumer Cellular a meaningful place to work for so many people over the years. We sincerely thank you for being part of our story and wish you all the best in your next chapter.

Viewing 22 - 24 of 809 Reviews

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