Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 830 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 95 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 39 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 32 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 23 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "Unethical and inadequate training" ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(810 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

810 reviews

5.0

Nov 20, 2021

Best place I have worked for.

Human resources coordinator

Recommend

CEO approval

Business Outlook

Pros

They care about their employees and they don't just treat you like a number. It's more like a family environment. Good pay and great benefits.

Cons

There is none I can think of.

Consumer Cellular Response

Hello! Thank you for the review! What is your favorite part of work at Consumer Cellular?

1.0

Nov 15, 2021

Absolutely terrible company.

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is livable, shifts are good, and work from home option

Cons

Company is all over the place. No one is on the same page. One supervisor is telling you one thing and another supervisor is telling you something completely different. Attendance policy is very strict yet every supervisor has different rules. Absolutely no time off unless you have the PTO, even if requested a head of time. Terrible system when working from home, audio issues left and right, system freezing, etc. They will completely blame those issues on you or your internet provider instead of fixing the system. They will also complain that it will effect your metrics even though the system issues are completely out of your control. Also that $500 referral credit? Absolute hell. You have to fight HR for it. You are literally just a number to this company.

4.0

Sep 27, 2021

Busy and fun!

Cps

Recommend

CEO approval

Business Outlook

Pros

Never the same thing twice. Fun team members. Flexible. Helpful sups and seniors. Benefits. Pay.

Cons

Customer frustration and mental stress. Not for everyone. Patience is important!

Consumer Cellular Response

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Viewing 289 - 291 of 810 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Retail Store Manager - Beaumont, TX

Remote Inbound Sales Representative - Phoenix Valley

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Consumer Cellular reviews

Ratings by category

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Reviews by job title

Best place I have worked for.

Absolutely terrible company.

Busy and fun!

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