It's a bit of a mess. Roles are poorly defined and every1 does everything and everyone is a manager and pass on their work to someone with less seniority.
from my experience, everyone is overloaded and that creates a tense and toxic environment.
the location is not so ideal if you dont live in the neighborhood. it's in deep brooklyn and you'll need to take a subway and a 10 mins bus ride to get there. its cool when its nice outside but it's a 20 mins walk from the subway station.
The website has a lot of bugs and that makes assisting customers a lot harder.
The pay is low. there are no benefits.
there's also a high turn over rate.