Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"great pay and work from home" ((in 10 reviews)); "There were some amazing coworkers." ((in 6 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "Nice Break Room" ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Poor management" ((in 18 reviews)); "Little or no training for those in management roles" ((in 11 reviews)); "Favoritism to the extent if one person on your project has their own unspoken opinion of you, and you do a better job than them, you'll be fired or removed from your project without warning." ((in 8 reviews)); "I have to go through the extreme of hiring a lawyer to get my money I worked for... just be careful if you decide to work here.I’ve been a manager at a lot of locations but this was just a horrible experience I don’t wish on anyone." ((in 4 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (190 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

Nov 11, 2022

Great Leadership, good ethics

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able. They are very flexible on many situations to best assist accordingly.

Cons

The company could do to be a bit harsher on rehiring process.

5.0

Nov 10, 2022

Great Opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of room for growth, the company is expanding and is always trying to improve their leadership.

Cons

I do not have any cons

5.0

Nov 10, 2022

Best Decision I made

Client operations manager

Recommend

CEO approval

Business Outlook

Pros

The best part of this job is the support you receive from senior leadership. They are always ready to answer questions or offer advice. It’s so easy to move up in this company if you are dedicated and hardworking. I love how family oriented the business is but also professional.

Cons

I honestly have no complaints. I’m a very transparent person. Ask and you shall receive . Any issue I have has been handled and I always have the proper support to help me.

Viewing 55 - 57 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)