Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"great pay and work from home" ((in 10 reviews)); "There were some amazing coworkers." ((in 6 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "Nice Break Room" ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Poor management" ((in 18 reviews)); "Little or no training for those in management roles" ((in 11 reviews)); "Favoritism to the extent if one person on your project has their own unspoken opinion of you, and you do a better job than them, you'll be fired or removed from your project without warning." ((in 8 reviews)); "I have to go through the extreme of hiring a lawyer to get my money I worked for... just be careful if you decide to work here.I’ve been a manager at a lot of locations but this was just a horrible experience I don’t wish on anyone." ((in 4 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

3.0

Compensation and benefits

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

190 reviews

5.0

Nov 4, 2024

Excellent Company - Outstanding Leadership

Senior manager

Recommend

CEO approval

Business Outlook

Pros

A very employee friendly company.

Cons

Some employees do not follow policy, and this creates misunderstanding.

ContactUS Communications Response

1y

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

5.0

Aug 19, 2024

Great Place to work

It helpdesk support

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, benefits(PTO), pretty flexible. I personally have never enjoyed working somewhere so much, a huge part of that is my boss/manager/sup

Cons

I currently don't have any cons

ContactUS Communications Response

1y

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

5.0

Aug 15, 2024

very accommodating

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great hours, professional and great way to learn customer service

Cons

pay could better compared to competitors.

ContactUS Communications Response

1y

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

Viewing 73 - 75 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)