Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"It was the exact same training with a whole new group of people." ((in 8 reviews)); "Low pay, expensive employee benefits, low quality training, inconsistent policies and favoritism in leadership" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 5 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (190 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

Jan 15, 2020

This organization has set my career path

Call center manager

Recommend

CEO approval

Business Outlook

Pros

Great people, great environment, friendly staff, diverse work force, diverse client base. Always striving for the next best thing and never settling for mediocrity

Cons

I would not consider this a con, but we need to collectively work on constantly improving communication at all levels.

4.0

Jan 14, 2020

I love it

Management

Recommend

CEO approval

Business Outlook

Pros

Friendly environment Open door policy Great incentives

Cons

The con i have honestly is when the customers are unhappy.

2.0

Oct 10, 2019

Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers, Fast and easy hiring process.

Cons

Inconsistent, misleading information, unfulfilled promises, job details given in interview when hired including pay and schedule were not accurate, last minute changes, unprofessional management, inadequate time allowed to properly document calls, technical issues not addressed such as protecting customers payment information, extremely high turnover rate, employees are undervalued and underpaid, no bonuses or client discounts, and minimal pay for the demand and stress of the position in addition to a constant fear of being terminated for any reason at any given time. A hard working, dedicated, and dependable employee can be replaced at any moment with someone else regardless of experience, criminal record, drug test and attendance as long as someone is there to fill the spot it doesn’t seem to matter.

Viewing 163 - 165 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)