Content Guru reviews

I was hired with the promise of being trained up on the company systems, which was not the case at all. From day one, I was thrown into the deep end, being told to 'just do it' when it came to supporting customers and fault finding. No support given at all in my department, with the management promoted to their positions without the knowledge need to support and manage a team. After months of having the find people myself to train me and help me, I was put on the Change Rotation which was poorly run. Again, there was no training or support offered. I asked if I could do this rotation at another point as I only had 4 months of experience, as this role required updating and managing critical customer systems. I was told no due to lack of people, and 'someone has to suffer through this rotation this month.' I completed the rotation with the little support I had, only to be told off for not putting enough effort and doing a poor job. I posed the question 'How do you expect me to do a good job when nobody has trained me, or even told me what to be doing? I've been alone for a month trying my best with nobody to offer me any support', to which there was no reply. I added 'I was told that I would be trained on the job, but there hasn't been any training and you've put me in the hardest rotation after me being here for only 4 months.' Again, there was a stunned silence. I was told off for about 30 minutes. After the meeting, I received a pathetic a message saying 'sorry I had to play bad cop in front of management, but I agree with what you were saying.' This was a total joke. After the meeting, I sent an email quitting, returned my computer and never went back. They told me I had to work my notice period, but I provided a doctors note signing me off for stress and mental health reasons. A truly terrible time. The next day I received a call from them asking me to come back. After saying no, they wanted me to do an exit interview, which I declined. They clearly knew the issues but chose to do nothing about it. This company has a terrible reputation and the technology is mediocre at best. I was often told to lie to customers about the issues they were having and was told to blame their internet connection instead of the clear faults on our end. The company has had so many people quit due to the same story as mine. Half of the people I joined with quit before the 6 month probationary period finished. For those who stayed, there is no progression and the company tries to force you into roles you don't want to do just to fill in the gaps as they struggle to fill those positions. Many people were signed off for mental health issues. I genuinely can't believe their practices. They lure you in with a high graduate salary, but fail to tell you you'll get no training, are expected to work beyond your contracted hours every day, and you'll have to work night shift (7pm to 7am). When asked why the glassdoor reviews are so bad, they deny that any of these concerns are true. All round horrible experience, terrible management, no support at all. Not a nice place to work. Run far away.

Convoluted commission structure, expectation to work outside of regular hours.