Cox Communications reviews

3.9

67% would recommend to a friend

(4,294 total reviews)
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Mark Greatrex

74% approve of CEO

43% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,294 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Dec 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are very great. Pay is on scale. They spend excess amount of money on their employees who seem oblivious to this wonderful benefit.

Cons

Personnel are not technically savvy. Customer service is greatly impacted by the amount of continuous 7/24 maintenance activities that occur. They are extremely metric driven with metrics that do not reflect any of the Customer experience. Very little accountability. Personnel come across as if the company actually 'owes' them a job.

2.0
Dec 1, 2013

Residential Tech Support

Recommend
CEO approval
Business Outlook

Pros

Courtesy services for employees such as internet and cable. Discounts on movie rentals through onDemand.

Cons

Supervision is very poor. There are changes that are made through policies and sales campaigns that are not properly expedited, leaving employees bereft of thorough knowledge and giving a poor customer experience.

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Glassdoor has 4,635 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.