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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,289 total reviews)
      avatar

      Mark Greatrex

      75% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Mar 26, 2013

      anti-sales culture at Cox Business

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - company is active in the community - strong brand - good benefits including medical, dental, 401k, discounts on services - not many jobs in most cities and this company is hiring

      Cons

      Zero support from management, service delivery, or construction. There is a strong anti-sales culture at Cox Business, you will struggle with every department to get your customer's service installed. No one is doing their job or cares about the customer and only sales is held accountable. I had so many errors on my orders from every single direction and I had to constantly clean up other departments mistakes. Management is aware of these issues but they are too incompetent and impotent to actually fix things.

      4.0
      Mar 25, 2013

      Good company to work for, although culture is changing.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company to work for. Good corporate culture, but it is changing. Overall, Cox is good to its employees. Generous Holiday & PTO. Offers professional development training. Compensation was good, but recent annual increases were minimal (~3%).

      Cons

      The pay-TV industry has transitioned from a growth industry to a mature industry where competitors are competing for share. Cox went through a realignment in 2011 and 2012 to be more competitive. These changes, the realignment process, and struggles to stem net subscriber losses has damaged employee morale and the corporate culture.

      2.0
      Mar 24, 2013

      It makes me very sad to see what's happening here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gorgeous, unbelievable facilities; collaborative work environment; among the best and most dedicated group of IT professionals I've ever worked with

      Cons

      No one has the guts to tell the truth to the Senior Team (CEO & Directs). Everyone at the mid-senior executive level is myopically agenda driven with competing priorities. All efforts to expose critical gaps and weakness in strategy or execution is blocked at the mid-Sr management layer. The company has brought in consultants who are draining the very culture from this once great organization and binding everyone and everything in crippling - meaningless process. Add to that the hiring of completely ineffective and incompetent management within the IT organization at the Executive levels - and removing or allowing the loss of years of experience at the same time - is a recipe for disaster.

      Viewing 3988 - 3990 of 4,289 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,630 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.