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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,284 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Mar 1, 2009

      Cox: A Great Employer

      Account services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cox is a great place to work because they provide an excellent opportunity for growth and promotion, as well as a highly competitive compensation package. Cox employees are valued and treated with a great deal of respect. Management is friendly and those in leadership take care to ensure that each employee has the opportunity to succeed in the workplace and in life. I've worked for various call centers during my career and Cox outshines them all!

      Cons

      The only real downside to working for Cox is that it can be a very demanding employer.

      4.0
      Sep 10, 2008

      Great benefits and a great team atmosphere make this Fortune 500 company a great place to work.

      Field service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and overall atmosphere. Cox is a place that values its employees and pays well while offering the best benefits package I have ever seen. Free tv (every channel they offer), internet (mid-level speeds), and $20 a month unlimited long distance phone service plus great dental, health, life/accidental death, vision, and every other kind of insurance makes it a great place to work if you want to be well taken care of. The atmosphere overall is one of excellence and you are part of that. There is the idea that as a team everything happens and without one person the goal is not accomplished. That's not something you find everywhere and helps make you as an employee feel valuable and appreciated regularly. It also leads to the ability to get to know many more people and enjoy the jojb much more than other lines of work.

      Cons

      Long hours in the field and the fun that is working in the weather as a technician. Some days were 8-5 and relatively easy, others were 5am-8pm the next day depending on the crisis at hand and what needed done. The weather part is simply being like the postal service: wind, snow, sleet, hail, rain it doesn't stop you and only means you're cold, wet, and miserable whenever that's the way it is outside.

      5.0
      Sep 7, 2008

      Still a top 10 place to work within our industry

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career growth, flexibility of schedule and the open cubicle enviornment promotes cross departmental conversation. If you are truly interested in career advancement, then the door is wide open at Cox. You are allowed the liberty to build your organization from the ground up. Peer to peer information sharing has increased in the past couple of years.

      Cons

      sometimes there is a failure to communicate internally from department to department which has a negative impact on how we are viewed by our customers. Redirection of the current mindset of the frontline would be beneficial as well. There's a lot of complacency and no sense of urgency for beating out the competitor.

      Viewing 4171 - 4173 of 4,284 Reviews
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      Glassdoor has 4,625 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.