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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      70% would recommend to a friend

      (4,275 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Sep 10, 2008

      Great benefits and a great team atmosphere make this Fortune 500 company a great place to work.

      Field service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and overall atmosphere. Cox is a place that values its employees and pays well while offering the best benefits package I have ever seen. Free tv (every channel they offer), internet (mid-level speeds), and $20 a month unlimited long distance phone service plus great dental, health, life/accidental death, vision, and every other kind of insurance makes it a great place to work if you want to be well taken care of. The atmosphere overall is one of excellence and you are part of that. There is the idea that as a team everything happens and without one person the goal is not accomplished. That's not something you find everywhere and helps make you as an employee feel valuable and appreciated regularly. It also leads to the ability to get to know many more people and enjoy the jojb much more than other lines of work.

      Cons

      Long hours in the field and the fun that is working in the weather as a technician. Some days were 8-5 and relatively easy, others were 5am-8pm the next day depending on the crisis at hand and what needed done. The weather part is simply being like the postal service: wind, snow, sleet, hail, rain it doesn't stop you and only means you're cold, wet, and miserable whenever that's the way it is outside.

      5.0
      Sep 7, 2008

      Still a top 10 place to work within our industry

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career growth, flexibility of schedule and the open cubicle enviornment promotes cross departmental conversation. If you are truly interested in career advancement, then the door is wide open at Cox. You are allowed the liberty to build your organization from the ground up. Peer to peer information sharing has increased in the past couple of years.

      Cons

      sometimes there is a failure to communicate internally from department to department which has a negative impact on how we are viewed by our customers. Redirection of the current mindset of the frontline would be beneficial as well. There's a lot of complacency and no sense of urgency for beating out the competitor.

      2.0
      Sep 7, 2008

      Cox Communications: Corporate Benefits, Corporate Problems

      Marketing acquisition specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Entry pay and benefits are very competitive in the market. However, future raises are not determined on job performance. They are budgeted and distributed accordingly. The only way to receive monetary recognition is by "interviewing" for one by "applying" for a new job in the company. Their benefits are strong and the benefits coordinator was very helpful in navigating through all the options. Free cable and internet (about a $150 per month value) was also nice. If you are willing to relocate every year or two, there is a lot of opportunity to gain a breadth of experience, leading to an eventual promotion. Moving around the country did not appeal to me, but I could see how this would be a benefit to others.

      Cons

      Promotions earned by the "old fashioned" way of excelling in your position are rare. If you give 110%, you are given the standard "merit" pay in crease and the coveted "meets expectations" rating on your review. Furthermore, if you do not meet that same level, say only 101%, the next year, you are "flagged" for performance issues and "coached" by your middle manager. Vacation time, though plentiful, was useless. Most of the professional, non-management positions had no backup and work was expected to be completed regardless of vacation, family passing, or illness. Very rarely, did I see a middle manager (in any department) that was competent enough to step in and performs their subordinates

      Viewing 4267 - 4269 of 4,275 Reviews
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      Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.