Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,615 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 70% of employees would recommend working at Cox Communications to a friend and 45% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

70% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (75) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (66) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 746 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 382 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 247 reviews)); "Great culture and community!" ((in 207 reviews)); "Great Work Life balance!" ((in 141 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 194 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 84 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 59 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 52 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 42 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What Cox Communications locations have received the highest employee ratings?

Fort Walton Beach , Fairfax , Foothill Ranch , Tempe , Gainesville , Mesa , Atlanta , Oceanside , Tulsa , Lake Forest

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Cox Communications

Part of Cox Enterprises

Cox Communications reviews

3.9

70% would recommend to a friend

(4,275 total reviews)

Mark Greatrex

74% approve of CEO

45% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Sep 29, 2008

Not all bad but could be better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very stable company with decent benefits. There is passing recognition given to a work/life balance. Flexible working conditions are limted.

Cons

As with most larger companies there is lot of politics surrounding the business. Salary guidelines are dated especially in emerging fields where limited talent exists. That limits the talent that can be aquired and limits the employees options for staying when that salary ceiling has been reached.

5.0

Sep 19, 2008

We are the most trusted provider in America!!

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

It is a fun job to have because Cox believes in rewarding its employees when they pull to the task and get the job done. There are great people who are in leadership and who work side by side with you.The pay and the benefits are really good. Cox also believes in giving back to the community.

Cons

The job can sometimes get really stressful because if a customer can't get the results they are looking for, they blow off all of their frustrations out on you. It feels like you have to cover for previous mistakes that other personnel has made or contractor sites have made to protect the image of the company.

3.0

Sep 17, 2008

The pay is good, but beware...

Director

Recommend

CEO approval

Business Outlook

Pros

The compensation and benefits were good. There are also a lot of good people that work for the company. Opportunity to travel to interesting US locations.

Cons

Management won't step up to the plate and do the right thing to fix problems in the company. They are all too worried about protecting their bonuses and their turf to stir things up enough to make things right. The stress level is very high. Especially for middle management. The Human Resources department has been played up in the press to be one of the best in the industry. they were basically useless during my tenure. Issues with problem employees could not properly be resolved because HR would not step in and provide the assistance necessary to either reprimand or dismiss the problem employee.

Viewing 4264 - 4266 of 4,275 Reviews

Jobs at Cox Communications

Retail Sales Associate

Outside Plant Technician

Data Center Operations Specialist II

Retail Sales Associate

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Ratings by demographic groups

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Not all bad but could be better

We are the most trusted provider in America!!

The pay is good, but beware...

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