Cox Communications reviews

3.9

69% would recommend to a friend

(4,275 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Mar 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Courtesy cable and internet services, health benefits, 401K match, pension (those days may be going bye bye though) fellow employees are awesome, they do recognize you when you do a job well done, most of the supervisors/management are friendly and approachable.

Cons

Unrealistic sales goals, too many matrices to hit, job security (closing call centers, hiring outsourcers), angry customers, limited support with certain technology (Cox doesn't support wireless routers unless they are "rented" from them...this in turn causes us to say NO a lot and make the customer experience less than desirable. Who doesn't have a router nowadays? Just support the darn things, Cox!)

1.0
Sep 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Compensation / Benefit Fitness Center at location Free parking Dining Room Coffee shop/ store - with starbucks coffee and fresh fruit and veggie smoothies

Cons

Lack of experience of Leadership Advancement not Based skills and experience Treatment of contractor - as if they are sub second or third class citizens Work location is not set up for productivity (noisy, open space etc.) No flexiblity - No VO - not supported. You have to be in office at your desk every day all day

1.0
Sep 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits package, including 401K, pension possibilites, medical/dental/long & short term disability, life insurance, and of course their full package of Television, Internet, Phone and home security at a small fraction of retail cost.

Cons

Cox Business has a less than colaborative inter-office culture with Cox outside account representaives most ardent competition their own Cox inside representatives in a dog-eat-dog mentality. Cox Business VP's look past the employee bickering and skirmishes as healthy competition while the yearly salesperson turn-over exceeds most any other industry salesperson turnover. Salepeople find themselves fired, quitting, or manuvering elsewhere within the company to survive. The Cox Business department is a 'CULT' with employees fearing reprisal telling you straight to your face how wonderful it is to work at Cox Business but cornered alone would tell a different, unhappy story regarding most of the employees within this group. In todays economic downturn, the ‘CULT’ mentality lives at a protected level, employees anxiety up, with very few options to find other jobs and many taking medical (mental) leave, searching job boards constantly, desperate to get out, but at the same time fearing losing their Cox income & benefits while enduring their position. Like a cult, the Cox Business perception is drummed into everyone, making it difficult to trust any other employee; hence no real cultural change to pursue.

Viewing 61 - 63 of 4,275 Reviews

Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.