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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,282 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,282 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Aug 7, 2022

      Meh

      Small business account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy to run your business like it’s your business.

      Cons

      Managers that take away the Autonomy to run your business like it’s your own business.

      1.0
      Jun 28, 2022

      Cox misuses Sentiment Analytics software against agents.

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cox has incredible employees. Being able to assist our front line agents with their calls and taking over difficult calls provides great value for front line agents.

      Cons

      Cox started using Sentiment Analytics AI software that measures emotions in customer and agent voices as a metric on the scorecard. Since this software wasn't built for this purpose, it is misuse of the software and has led to discrimination by AI. The end result is that agents are being told they have to "improve" their sentiment scores to remain employed; however, the agents literally have no control over this and have been receiving disciplinary actions for no good reason. This has led to legitimate mental health issues among agents who have been victimized by this discrimination.

      1.0
      Jun 21, 2022

      A MESS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The insurance was the best benefit; You also get a discount on internet

      Cons

      High turnover; The training is horrible and very lacking; There is literally no help; Its a good "in between jobs" job if you are desperate but run out of there as quick as you can.

      Viewing 133 - 135 of 4,282 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,623 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.