Cox Communications reviews

3.9

69% would recommend to a friend

(4,283 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

They have great benefits and paid training.

Cons

They don't cover near as much as needed to be able to complete the jobs. In training you are told you only need to get 6 sales a month. When you get on the floor all of the supervisors are so competitive that they expect you to get 32+ sales a month. Whole training process was very misleading

2.0
Jul 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Good benefits such as a pension, free Internet and Cable, good healthcare plans, etc. services work well on the HFC side of the business. Fiber Metro Ethernet and Internet are among the best in the industry. Privately held company. Lots of local support for Cox employees during Katrina.

Cons

Backwards management at the senior level (old boy Sprint Business team has completely taken over) stodgy financial practices, slow to react to market pressure. Management tends to only see people in the role they were hired into, so don't plan on any career advancement. Limited service areas and no real national footprint. Not a true enterprise sales organization. Reps are relegated to selling piecemeal offerings and partnering with reps in other markets. Clunky ordering processes. Toxic sales culture and rampant backbiting. Compensation plans get leaner each year.

Viewing 172 - 174 of 4,283 Reviews

Glassdoor has 4,624 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.