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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,283 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Sep 18, 2015

      They have a problem with honesty

      Dispatcher ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide free cable and internet.

      Cons

      Management does not care about the employees. They laid off all comm center employees over 40 years old but one.

      3.0
      Sep 5, 2015

      ok but alot of changes being made

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits are nice, heavily discounted service. commission. good schedule if you do a good job.

      Cons

      Just being verbally abused by angry customers gets tiring, you have to use your PTO if you are sick or if you have an emergency. Required overtime is bad especially if you already work a 10 hour shift. Also they say they like to hire within, however i have applied to multiple positions with my degree i received a year ago and still have not even been on 1 interview. Its kind of disheartening because i would like to stay with cox and grow, but the advancement is very difficult when you are in the technical support department.

      2.0
      Aug 21, 2015

      Big changes

      Customer retention representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have the best internet and at one time was a great company to work for. One plus was being able to work from home.

      Cons

      I used to be proud to say I worked there but my last year of 5 they changed so much I was embarrassed to have anyone know. Was once a great company that cared about employees and cudtomers. No longer!

      Viewing 169 - 171 of 4,283 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,624 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.