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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,284 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Feb 5, 2015

      Tech Support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extensive training is provided to all employees

      Cons

      High school like environment. You must get along with certain people both management and not to be successful

      2.0
      Dec 11, 2014

      Ehhh...It's a job.

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free Cable/Data/Phone - Great Benefits if you use them. - Overtime is plenty when there is.

      Cons

      - Pressure to sell. - Subordinates on power-trips. (People from help line) - Hard goals to reach. I couldn't make it past a year. Maybe the other positions are better but stay away from tech support!

      3.0
      Dec 4, 2014

      Technical Support Representative with Cox

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reasons to work here is the discounted services. Company values are good. Office Culture is a bit laid back, and has room for promotions. Training is pretty thorough, benefits are okay.

      Cons

      Working in technical support for Cox, or any service provider for internet, video, and/or phone services can be difficult. Half of the customers can be rude, and its very discouraging. Besides the customers, the recent call center changes have taken the quality of technical support/customer service from okay to frustrating for a lot of customers, as well as employees. Half of the support seems to be outsourced, and more than half the calls I've received each day were typically people that have called in several times within the same day, or for same reason. All because they typically were given wrong answers or weren't properly helped in the first place. The position is moving towards pushing for more sales in tech support.

      Viewing 178 - 180 of 4,284 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,625 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.