Does Crawford & Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Crawford & Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Crawford & Company. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Crawford & Company?

56% of Crawford & Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crawford & Company 3.3 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Crawford & Company?

Claims Adjuster (103) , Customer Service Representative (28) , Loss Adjuster (28) , Adjuster (14) , Claims Handler (14) , Customer Service Representative (CSR) (14) , Manager (14) , Business Analyst (11) , Independent Adjuster (11) , Property Adjuster (11) , Accountant (10) , Senior Claims Adjuster (10) , Team Manager (10) , Claims Examiner (9) , Claims Manager (8)

What are the pros of working at Crawford & Company according to real employee reviews?

"They are people oriented and the benefits were very good." ((in 51 reviews)); "Good people to work with in IT Business Development" ((in 48 reviews)); "The pay is decent and they allow you to work from home, except when they suddenly spring it on you that you actually have to travel to work in the office several weeks a year, halfway across the country." ((in 44 reviews)); "Work life balance is good" ((in 29 reviews)); "The Culture is good and inclusive" ((in 21 reviews))

What are the cons of working at Crawford & Company according to real employee reviews?

"Low pay and not many possibilities for overtime hours" ((in 76 reviews)); "No training on job duties" ((in 49 reviews)); "Low salary and the yearly appraisal increment is low" ((in 38 reviews)); "This all depends on who is managing your team as there are very good managers there who will appreciate you." ((in 22 reviews)); "Long hours and travel sometimes required" ((in 19 reviews))

What are employees saying about Crawford & Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Crawford & Company layoffs and their outlook for job security at Crawford & Company in 2026.

What are the top reviewed Crawford & Company locations?

Atlanta , Allen , Peachtree Corners , Dallas , Jacksonville , New York , Lake Zurich , Norcross , Sunrise , Houston , Los Angeles , Tampa , Peachtree City , Chicago , Lafayette , Winter Haven , Fort Lauderdale , Miami , Dunwoody , Jersey City , Schaumburg , Saint Louis , Hauppauge , Durham , San Antonio , Indianapolis , Brea , Las Vegas , New Orleans , Columbia

Crawford & Company reviews

3.2

56% would recommend to a friend

(962 total reviews)

Bruce Swain

69% approve of CEO

49% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

2.9

Career opportunities

Crawford & Company has an employee rating of 3.2 out of 5 stars, based on 962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crawford & Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

962 reviews

1.0

Jul 10, 2018

NEPOTISM, DISCRIMINATION, UNEDUCATED AND INCOMPETENT LOWER MANAGEMENT

Teleplus

Recommend

CEO approval

Business Outlook

Pros

The only pro is your paycheck, meager as it is...

Cons

The management in this place hasn't changed in decades, they have gotten all cozy and comfortable and nobody is overseeing what is going on in this department. The three incompetent women play favorites and harass those whom they don't like in every possible way. There is a massive campaign going on to harass the employees who have worked here for years until they quit. The management does not allow employees to apply for promotion. Whenever there is an opening, the management first selects who will be promoted and then post the job. Promoted are only friends, family or those who worship the "management". If you report anything to your supervisor, the lower management will drive you out one way or another; they either find a reason to fire you within couple of months or they will employ their passive aggressive tactics and you WILL quit. If you report harassment or mistreatment by the management to HR, they will tell you that maybe this company is not a good match for you and, if you don't quit first, you will be fired in a few of months. If you call anonymous line to report, the management will conduct investigation until they guess who called and you will be fired for one reason or another. The upper management sends emails about promoting current employees, but only the "chosen ones" have a chance of promotion. The emails about promoting from within look nice, but do not reflect what is going on in this department. The upper management conducts surveys every 6 months, but nothing changes. STAY AWAY FROM TELEPLUS, DON'T WASTE YOUR TIME.

Crawford & Company Response

8y

Thank you for taking the time to provide us your feedback. I’m sorry to hear your experience at Crawford does not match our intentions of being the best place you’ve ever worked. Crawford & Company is committed to treating everyone with fairness, respect and dignity. As well as providing a productive work environment free from harassment and discrimination. Crawford & Company believes employee feedback is critical in creating a culture that is rewarding and fulfilling for our employees. To this end, we launched a biannual pulse survey in 2017 as a tool for our global workforce to provide anonymous, honest and candid feedback. Since launching this initiative, Crawford has launched the following based on feedback from our employees; enhanced, blended learning paths for all levels in the organization including over 100 self-paced soft skills training classes, implemented Office 365, enhanced claims system, launched OneCrawford app to support a cadence of real-time segmented communication, and performance evaluation and goal setting training for all employees within the organization. The aforementioned items are just a few of the successful changes Crawford has made based on feedback from our employees. Although we are unable to comment on your specific experience, we value our employees and understand that they are the key to our success. The purpose of our anonymous Alertline (800-854-3205) is to provide employees with an avenue to discuss their concerns and in turn are investigated by a member of the human resources and/or compliance and ethics department. We encourage you to reach out to a member of the human resources team or our Altertline to discuss your concerns in detail.

1.0

May 7, 2018

IT employees are still terrific that they are next

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home. ok benefits. 401K. nice new building. Good dental. Some good team mates. Nice cafeteria. State of the art reception area.

Cons

They basically replaced one narcissistic CIO w/ another one. Employees are still terrified that they are next on the chopping block. Mgmt is still icy and overlook great employees. Instead they hire contractors to introduce new software then have the more smart reliable employees support the application. No current long term employees are doing real development just support. I advise remaining employees to stay up on your skills new technology and certs instead of being comfortable due to number of years there. Unless you are mgmt favorite you won't get any good raises or perks of working from home daily or working remotely on "vacation" even though you work harder and don't have martial issues. Never seen anything like it.

1.0

Apr 27, 2017

Anonymous

Recommend

CEO approval

Business Outlook

Pros

There are some nice people here.

Cons

Where to start? Constant layoffs. No clear direction from management. Management changes mind on a whim. Hire more C-level execs and let folks who work in the trenches go. Awful, awful culture. Backstabbing. And the minute this review goes live, they will strong-arm a current employee to add a glowing review. It is the game they play? Just watch it happen.

Viewing 4 - 6 of 962 Reviews

Jobs at Crawford & Company

Temporary - Data Entry Clerk

Temporary - Data Entry Clerk

Temporary - Data Entry Clerk

Temporary - Data Entry Clerk

Temporary - Data Entry Clerk