Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.1 out of 5, based on over 907 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 69% of employees would recommend working at Credit Acceptance to a friend and 69% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

69% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.2 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (203) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Great benefits and insurance good company overall" ((in 113 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 64 reviews)); "Very corporate but people are great." ((in 52 reviews)); "Team members are great and helpful." ((in 33 reviews)); "Training and support are great" ((in 23 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 19 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 7 reviews)); "Less growth opportunity." ((in 5 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Los Angeles , Phoenix , Dallas , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City , Nashville

Credit Acceptance reviews

4.1

69% would recommend to a friend

(869 total reviews)

Vinayak Hegde

77% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (869 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 869 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

869 reviews

1.0

Oct 31, 2016

Prospective Market Area Managers Beware

Market area manager

Recommend

CEO approval

Business Outlook

Pros

1. Good Base Salary 2. Company Phone 3. Company laptop 4. In some markets you can’t go wrong 5. Lots of freedom (it’s outside sales)

Cons

1. Their CRM is terrible 2. Rigid sales structure 3. Slow bureaucratic process for anything to happen 4. Some markets are hopeless; the product is just not competitive there 5. Management’s inability to admit #4 6. Management’s inability to even attempt to take action (aside from re-staffing) about #4 7. Way too many surveys that you are obligated to take and give high marks on 8. Rampant turn over. My boss said the average MAM lasts less than one year. 9. So much of the job depends on your supervisor 10. They will fire you the day you put in your 2-weeks’ notice 11. In my case they screwed up everything they possibly could have with the final paychecks

5.0

Oct 19, 2016

Awesome place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Credit Acceptance is a true meritocracy, you can progress as far as your talents let you. The Company is growing fast and this continuously opens new opportunities. Everyone is on the same page and very teaming. An awesome office environment with very casual dress and lots of fun perks and activities. The Company's slogan is "We Change Lives" which refers to the amazing impact we have made on customers, dealers, team members and the community.

Cons

You need to be comfortable with change and responsibility as the Company continues to evolve as it grows. Not a great place to hang out and just try to slide by.

4.0

Oct 19, 2016

Great Company to Work For

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Credit Acceptance has a great listening culture. If you have an idea or need some assistance with your work the leader's doors are always open. There isn't the typical "hierarchy" feel as in other companies. I sit in meetings with VPs and SVPs and get to have a say just like them.

Cons

Within some teams there are cliques and management can sometimes be involved with them.

Viewing 703 - 705 of 869 Reviews

Jobs at Credit Acceptance

Video & AI Content Creator

Director of Sales Readiness

Vice President, Business Management and Performance

Director of Sales Strategy and Analytics