Management is completely alienated from the work we provide, the job we do, or how to effectively do it. Management is not receptive to, and even shuts down feedback given from staff towards improvement.
Salary and benefits are significantly less compared to competitors in the area.
Productivity expectations are unreasonable, and the agency blames staff when productivity is low. Caseloads are also unbearable. If you work here you will have a caseload of well over a hundred individuals.