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Currys

Engaged Employer

Currys reviews

4.0

76% would recommend to a friend

(5,425 total reviews)
avatar

Alex Baldock

82% approve of CEO

70% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

Currys has an employee rating of 4.0 out of 5 stars, based on 5,425 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Currys employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

5K reviews
3.0
Dec 9, 2020

Don't work in Sheffield

Contact centre advisor
Recommend
CEO approval
Business Outlook

Pros

I loved working here. Loved the people - like a giant family, everyone got along wonderfully and there was ALWAYS someone to help if you had any questions or needed help with a customer. Great engagement initiatives and I made friends for life there. Calls weren't too bad either, and I progressed really well there - put in the hard work and you'll be rewarded properly.

Cons

DC has outsourced their operations to Webhelp, who have started to move everything over to South Africa. Recently made an entire Sales department redundant during the PANDEMIC, with rumours that the rest will go next year. The funny thing is, customer service is now terrible because Karen in Southampton is now trying to find the whereabouts of her fridge freezer via someone in SA, that's not going to go down very well is it. Overall DC are a company that will cut costs wherever they can which is a real shame because they used to be an employer of choice in Sheffield and people literally used to queue up to work there in 2016. Company used to focus on customer experience and we had strong targets for service etc but it's gone downhill. I wouldn't recommend getting a job there right now in case you get made redundant next year.

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Currys Response
5y
Hello, Thank you for your review. We value your feedback and we wanted to take a moment to respond to your points. We outsourced our operations to Webhelp approximately 12 months ago. This decision was made to help us give better service to customers, make Contact Centre Operations a clearer, simpler and faster place to work, and, importantly, help us do this in a more cost effective, sustainable way. Webhelp are a separate business to Dixons Carphone. We're pleased to read that you enjoyed working with Dixons Carphone, and although you may have left the business, you're taking some friends for life with you. Best of luck in your next role, The Dixons Carphone Team
4.0
Nov 19, 2020

Best retail job I’ve had

Sales associate
Recommend
CEO approval
Business Outlook

Pros

Good training. Tasks are not too difficult. Management was supportive of me working part time while I attended college and changed my schedule.

Cons

Pay has been wrong almost every month since January, huge issue in the company. Company pushes insurance as a target even though legally you cannot pressure customers into buying insurance - contradictory.

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Currys Response
5y
Hi there, Thanks for taking a moment to share your feedback with us. We're pleased to hear you received good training, and were provided with the flexibility to fit your work around your studies. All our colleagues have the training to ensure they responsibly offer credit options and services to our valued customers. In our retail stores we do have targets to achieve, but our focus is on the customer. By offering the right product ranges and services for their needs, we are making our customers happy and achieving store performance targets. We encourage any colleagues with concerns about wrongful selling to get in touch so we can investigate this. Best, The Dixons Carphone Team
3.0
Nov 16, 2020

Ambitious but flawed

Technical program manager
Recommend
CEO approval
Business Outlook

Pros

Actively trying to change, not stagnant Not boring Open to new ideas and ways of working

Cons

Unstable, frequent changes at the top resulting in repeat mistakes Frustrating lack of executive alignment

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Currys Response
5y
Hello, Thank you for sharing your review with us. It's great to read that you're enjoying being part of our digital transformation. At a lot of our stores and sites, we have introduced schemes such as ‘babble boards’ and feedback boxes to help provide an easy way of give anonymous feedback straight to senior leaders. These provide a great opportunity to have your voice heard, and to help shape our future. Best, The Dixons Carphone Team
Viewing 292 - 294 of 5,425 Reviews
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