The company has been on a path of consistently putting a priority on profit & growth which is incredibly disappointing for a company that boasts proudly about adhering to their "Golden Rules". This started back in 2019 after the company acquired new investors.
What started as a company based on communities, the focus is now on obtaining customers that are big businesses/spenders. New tech & processes are rolled out without proper testing, leading to problems with everyone's workflow, and sometimes poor customer experiences. Metrics rule everything and people are constantly pushed for higher productivity at the expense of quality of that work. The phrase "we are working on it" comes up a lot and it quickly becomes clear that they are not. A decent health care plan with Cigna was replaced by an absolutely horrid one by Right Way/ Web TPA. If you want to progress in the company you have to work yourself to death, act like a perpetually happy camp-councilor, and drink up the kool-aid.
Over the last 5 years Custom Ink has shown to prioritize the growth and profit for the people at the top of the pyramid while front line workers have had benefits & quality of life eroded. If the company continues to ignore the problems it's employees bring up then it won't be around to be the 1Billion Dollar Company it so very, very desperately wants to be.
