Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 128 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 54 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 28 reviews)); "Free food at least twice a week" ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 52 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Massive layoffs in 2022 and 2023" ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 16 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (703 reviews)

Ratings by demographic groups

Race / Ethnicity

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Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews

4.0

May 13, 2025

Pretty Good

Production associate

Recommend

CEO approval

Business Outlook

Pros

Good overall for the area at the time

Cons

Passive management that was resistant to change

Custom Ink Response

1y

Thank you for sharing your experience as part of the Reno team. We’re glad to hear that you found your time at Custom Ink to be a good fit overall for the area and appreciate your contributions during your tenure. We also hear your feedback about management and change readiness. Adaptability and continuous improvement are values we strive for, and perspectives like yours help highlight where we have room to grow. Your input will be shared with our team as we continue working to strengthen leadership support and responsiveness. Thank you again for your time with us, and we wish you the very best in your next chapter.

4.0

Apr 22, 2025

Consistently Evolving Business

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic benefits Transparent business outcomes shared regularly with team

Cons

Legacy ways of operating are challenging to uproot Inconsistent growth opportunities

Custom Ink Response

1y

Thank you for taking the time to share your experience at Custom Ink. We’re so glad to hear you’re enjoying the benefits and transparency—we work hard to support our team members and keep everyone informed on how the business is doing, so it’s great to know that resonates with you. We also appreciate your honest feedback about some of the challenges you’ve observed. We recognize that evolving from legacy ways of working takes time and commitment, and we’re actively working to balance what’s made us successful with the new capabilities and processes we need to keep growing. Regarding growth opportunities, we’re continuously working on ways to make development paths clearer and more accessible for all Inkers. If you have suggestions or specific feedback, we’d love to hear more. Please consider reaching out to your manager, or you’re welcome to connect directly with us at careers@customink.com if you prefer.

3.0

Mar 12, 2025

Positive at start, gone worse overtime

Designer

Recommend

CEO approval

Business Outlook

Pros

Challenging but fulfilling work. Supportive co-workers. Good cause.

Cons

Constant downsizing and layoffs harmed team morale. Had to prove the work has value. Lack of product vision.

Custom Ink Response

1y

Thank you for sharing your experience. We're glad to hear you found the work fulfilling and appreciated the support of your teammates—we believe strongly in the power of meaningful work and community. We also understand how difficult organizational changes and uncertainty around direction can be. Your feedback about morale, value alignment, and product vision is important, and it’s something we’re actively reflecting on as we work to strengthen our foundation and look ahead. We truly appreciate your contributions and wish you all the best in your next chapter.

Viewing 400 - 402 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews by job title

Pretty Good

Consistently Evolving Business

Positive at start, gone worse overtime

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