Custom Ink reviews

2.9

35% would recommend to a friend

(182 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

182 reviews

Reviews about "Culture"

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5.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

good pay and easy work

Cons

toxic work environment and favoritism

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Custom Ink Response
2y
Thank you for sharing your thoughts with us—we value your perspective. We would like to hear more about the details of your experience, so please feel free to reach out to us directly at inkerfeedback@custominkcom.
5.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

- outstanding work culture - amazing and passionate coworkers - leadership that is genuinely invested in your success - great brand leadership in the space - strong ties to local communities around hubs

Cons

- limited growth potential in certain roles

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Custom Ink Response
2y
You just made our day! We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. Please don’t hesitate to share more of your thoughts if you have them! inkerfeedback@customink.com
3.0
Jul 16, 2023

A great place to work until it wasn’t.

Recommend
CEO approval
Business Outlook

Pros

- Inexpensive health insurance - Learning & Development opportunities - Peer group was amazing and encouraging - Team took pride in their work - Immediate supervisor was pragmatic and allowed for autonomy - Felt that I could be honest and open without repercussions, at least until August 2022.

Cons

- It was as if the company did a 180° shift late summer 2022: went from treating folks with respect to making them feel like they were nothing more than their production. - Company brought in leaders that didn’t fit the brand. Their arrogance, ego and lack of leadership led to massive breaks in trust. - The site closures were not planned well at all. There was so much care and thought that went into taking care of those who were laid off, but it was as if no consideration was put into the repercussions of the closures. The production team in Dallas was hit hard because of the terrible planning. - Senior leadership team is clearly disjointed and not aligned. Marc seemed to hide behind the board and other SLT members when unpopular decisions were made.

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Custom Ink Response
2y
Thank you for providing your feedback to us. Your insight helps us better understand how we can improve. We’re glad you were happy with the benefits, learning opportunities, your leadership, and more. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com.
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