Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
3.0
Mar 18, 2014
Recommend
CEO approval
Business Outlook

Pros

- serve free meals twice a week - good coworkers - casual environment

Cons

The company wants to be thought of as an industrious, Google-like company full of talented, passionate individuals having a good time. They tell you from the outset that it's very easy to move up or around in the company and encourage an open door policy to voice concerns or suggestions. But they put so much effort into superficial policies that there are a lot of structural issues that don't get addressed. Hours for production employees are bad and I found that they typecast me from the beginning then wouldn't let me prove them wrong. I was told I wasn't happy enough to do customer service even though I have 6+ years of job experience in that field with great references. Most people I worked with were vocally unhappy with their position, but felt they didn't have the resources to leave. Part of the problem was that most people hired for production were overqualified, creative people who needed a more varied environment. Employees had a lot to offer, but no one would hear them out.

2.0
Jan 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great pay, great coworkers, remote positions

Cons

Off-shoring everything to save money leaving loyal employees who stuck with them through years of "growing pains" jobless and starting over financially. They also lied about layoffs for a long time when asked directly and brushed off the layoffs that were already happening as if those people didn't matter anyway.

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Custom Ink Response
2y
We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.
1.0
Feb 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, some perks, great peers to work with, customers are awesome.

Cons

Management has NO idea what they are doing Inconsistent pay structure based on inaccurate data Cliques within all areas of department, if you are not in with the "cool kids", do not expect to get ANYWHERE with this company Lack of training for management and staff You are actually reprimanded for giving a honest opinion Low pay considered the amount of work and stress you are under constantly

Viewing 49 - 51 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.