Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Reviews by job title

220 reviews

Reviews about "Compensation"

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2.0
Jun 10, 2023
Recommend
CEO approval
Business Outlook

Pros

I was surrounded by highly skilled and collaborative coworkers, some of which went on to be great friends. Competitive pay and benefits package.

Cons

Constantly changing productivity targets which made it difficult to maintain the same level of pay let alone achieve the higher levels. This also led to many people sacrificing quality to achieve the higher numbers which overall made the job more difficult. Custom Ink just laid off 2 warehouses earlier this year so it was no surprise when they started laying off artists as well which will be happening at different “exit” dates throughout the year. They use the term “right sizing” to describe these layoffs which not only lacks empathy but is incredibly insulting to the artists being let go and those that remain. They plan to lay off over half of their art department and will be making additional cuts to other departments as well. Earlier this year and last year they were actively stating that there wouldn’t be cuts and that the over staffing in our department was intentional- obviously that was just to keep us working hard until they no longer needed us. They are actively replacing US employees with offshore ones to reduce the cost of labor. They’re also using an excessive amount of automation which will obviously cut into the quality and integrity of the experience and goods that the customer receives. It constantly felt like I was on the chopping block and I was actually told by one of the higher ups that job security was an “unreasonable expectation”. Mind you I worked at this company for 7 years which normally should allow some level of job security by nature. Beware of the positive reviews shown as some are clearly written by bots or employees that have been encouraged to make 5 star reviews to mitigate the influx of very valid negative ones. The CEO went from being a likable and empathetic leader to a reckless and robotic overlord. He lashed out whenever employees were upset and would send unhinged “update” emails to the entire company to try and convince us that the state of the business was fine. It honestly felt embarrassing to read them.

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Custom Ink Response
3y
Thank you for sharing your experience with us, and for your years of service. We appreciate your perspective and value your feedback. We’re sorry to hear you had a difficult time, and we understand that it’s frustrating when you don’t feel heard or valued. We have had to make some difficult decisions, prompted by increasing production costs and tight labor markets but we tried to support impacted Inkers with generous severance packages and an extended benefits period. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team.
1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

I have made some genuine, life-long friends since working here and full-time work from home is great.

Cons

Culture - In the beginning it felt like a cool start up; game room, froyo machines, week-long catered lunches, etc. The general vibe was really chill, and you felt like you were making a positive difference with our customers. You quickly realize that the culture here is anything but chill and nobody cares about what's best for the customer. Micromanagement runs rampant and the toxic positivity is sickening after a while. The company prides itself on their pillars of the Golden Rule, Ownership, and Innovation, and asks that we live by these but won't hold themselves accountable to live the same way. Leadership - Leadership tries everything in their power to downplay any negatives that arise. Feedback goes unheard, and often times questioned and judged, despite requesting that we give honest and candid feedback. People are genuinely afraid to speak out and leave real constructive feedback. They pride themselves in being transparent but it's a selective transparency, at best. A vague illusion to make us feel better about the decisions they're making. Senior leadership is either so out of touch with reality, or they are just really good at not caring about their employees anymore. Company Direction - It's bad. Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs." Decisions being made seem to cater only to those higher in command, and all us artists are paying the price for it. Compensation/Benefits: Compensation is "meh" at best. They really do their best to keep you making as little as possible while dangling a carrot over your head to make you think you can make any more. Benefits used to be great, but they've cut so many corners that health care is a joke and my primary care doctors, dentists, etc. are now all out of network.

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Custom Ink Response
3y
Thank you for sharing your experience with us, and we appreciate your years of service. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with competitive compensation, a path to professional advancement, and a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We see that you have many concerns, so we would like to hear more about your experience. Please feel free to reach out to us directly at inkerfeedback@customink.com
5.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote. Great environment to work in. Love my team! CI makes sure you're trained properly. It's a fun job to have. I love that it's inbound.

Cons

Commission could be better. Most sales jobs offer more commission.

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Custom Ink Response
3y
It is wonderful to hear that you had a good experience working with us. We really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. We take each review to heart and will share your feedback with the team. If you have any other thoughts or ideas, please drop us an email: inkerfeedback@customink.com
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