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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (182 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Career opportunities

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      182 reviews

      Reviews about "Culture"

      Return to all reviews
      3.0
      Feb 24, 2023

      A mixed bag

      Production artist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good, friendly people, great office space (when it was in use), certain roles allow for good work life balance and flexibility with the schedule

      Cons

      Eroding culture, lack of upward mobility opportunities especially in customer facing roles, muddled messaging on the future plans for the company, lack of investing in salary for team members with tenure

      avatar
      Custom Ink Response
      3y
      Thank you so much for your feedback. All companies experience growing pains as they evolve but we strive to keep our Inker experience positive. We truly value feedback like yours and will look into this matter. If you have more details you would like to share, please reach out directly to us: employerbrand@customink.com.
      1.0
      Feb 23, 2023

      Toxic/Horrible Management

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health insurance is about the only positive thing

      Cons

      -Custom Ink has a highly toxic and unprofessional work environment. -Management is known for gossiping, showing favoritism, and inconsistently enforcing policies. -Reports of harassment and name calling by management are not addressed. -They instruct employees not to report overtime hours -There are inaccuracies in sales and commission metrics, and no explanation is provided when they are brought to the company's attention. -There is a lack of structure in each department, resulting in confusion and inefficiency. -The company uses unreliable platforms (Embassy and Salesforce) and fails to provide adequate training. -Priorities and responsibilities frequently shift without clear direction, leading to confusion and wasted time. - Their "core values" are used as a tool to deflect complaints and concerns. -The company culture lacks genuine concern for employees' well-being, and complaints are met with dismissive responses from management. The managers will gaslight you and are condescending.

      avatar
      Custom Ink Response
      3y
      Thank you for sharing your thoughts with us—we value your perspective. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We would like to hear more about the details of your experience, so please feel free to reach out to us directly at inkerfeedback@customink.com
      3.0
      Feb 22, 2023

      It's pretty good, not great

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture, good people. Getting time off is easy.

      Cons

      Pay is somewhat low and the toxic positivity is draining.

      avatar
      Custom Ink Response
      3y
      Thank you so much for your feedback. We know that it takes a lot of effort to provide constructive criticism, and we value the opportunity to address issues that arise. Please reach out directly with more details so that we may understand your situation better: employerbrand@customink.com
      Viewing 64 - 66 of 182 Reviews
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